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Reolink Integration Guide

Connect your Reolink cameras and NVRs to AgenticEye using RTSP, ONVIF, or FTP snapshot upload. Covers the RLC-810A, RLC-520A, and RLN series NVRs with step-by-step instructions and configuration examples.

RTSP ONVIF FTP Upload Cloud API
Supported Protocols

Connection Options

Reolink cameras support RTSP and ONVIF for local network integration, plus FTP for snapshot-based monitoring. Note that RTSP and ONVIF may require specific firmware versions on some models.

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RTSP Streaming

H.264/H.265 real-time streaming on port 554. Requires firmware support (most 2021+ models).

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ONVIF Discovery

Stream-profile negotiation via ONVIF on port 8000 (non-standard). Requires enabling in settings.

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FTP Snapshot Upload

Scheduled or motion-triggered JPEG snapshots uploaded to AgenticEye's ingest FTP endpoint.

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Reolink Cloud API

Optional cloud-based connection for cameras behind NAT without port forwarding. Requires Reolink cloud account.

Prerequisites

Before You Begin

✅

Camera on Network

Your Reolink camera must be connected via Ethernet or WiFi and reachable from the AgenticEye agent. Use the Reolink app for initial setup.

✅

Admin Password Set

You need the camera's admin password (set during initial app-based setup). The default username is admin.

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Firmware Updated

RTSP support requires newer firmware on many Reolink models. Update to the latest firmware via the Reolink app or web interface.

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AgenticEye Account

An active AgenticEye account with available camera slots. FTP credentials are generated in the dashboard.

Important — Firmware requirements: Some older Reolink models (pre-2020) do not support RTSP natively. Check the Reolink support page for your model's firmware compatibility. WiFi-only models (e.g., Argus series, battery cameras) have limited or no RTSP/ONVIF support. For these models, use FTP snapshot upload instead.
RTSP URL Format

Reolink RTSP URL Pattern

Main Stream (Full Resolution) rtsp://[username]:[password]@[ip]:554/h264Preview_[channel]_main
Sub Stream (Lower Resolution) rtsp://[username]:[password]@[ip]:554/h264Preview_[channel]_sub
Channel numbering: For standalone cameras, [channel] is 01. For RLN series NVRs, channel numbers correspond to camera ports (e.g., 01 through 16 for a 16-channel NVR). Despite the URL path containing "h264", H.265 streams also use this same path format.
Examples # Standalone RLC-810A — main stream rtsp://admin:[email protected]:554/h264Preview_01_main # Standalone RLC-520A — sub stream rtsp://admin:[email protected]:554/h264Preview_01_sub # RLN NVR — camera on channel 3 — main stream rtsp://admin:[email protected]:554/h264Preview_03_main # RLN NVR — camera on channel 8 — sub stream rtsp://admin:[email protected]:554/h264Preview_08_sub
Integration Guide

Step-by-Step Setup

01

Enable RTSP in Camera Settings

RTSP must be explicitly enabled on Reolink cameras. Access the camera's web interface or use the Reolink desktop client.

  1. Open your browser and navigate to http://[camera-ip]
  2. Log in with your admin credentials
  3. Go to Device Settings → Network → Advanced → Port Settings (or Settings → Network → Advanced)
  4. Find the RTSP section and enable it
  5. Confirm the RTSP port is set to 554
  6. Click Save and wait for the camera to apply the settings
Verify RTSP is working # Test connectivity from your AgenticEye server ffprobe -rtsp_transport tcp \ rtsp://admin:[email protected]:554/h264Preview_01_main # Expected output should show stream info: # Stream #0:0: Video: h264 (High), 3840x2160, 20 fps
Reolink app alternative: If the web interface does not show RTSP settings, use the Reolink desktop client (Windows/Mac) or the mobile app: Device Settings → Network → Advanced → Server Settings → RTSP. Some older firmware versions only expose this setting through the app.
02

Configure ONVIF (Port 8000)

Reolink uses a non-standard ONVIF port (8000 instead of the typical 80). This must be enabled separately from RTSP.

  1. In the camera's web interface, go to Device Settings → Network → Advanced → Port Settings
  2. Find the ONVIF section and enable it
  3. Verify the port is set to 8000
  4. Set an ONVIF password (may use the same admin credentials or require a separate ONVIF password depending on firmware)
  5. Click Save
ONVIF Service URL (note the non-standard port) http://192.168.1.118:8000/onvif/device_service
Important: The ONVIF service URL must carry port 8000 when you paste it as the stream address in the OS. By default, ONVIF scanners probe port 80 and 8080. No scan is needed: paste the full service URL (with :8000) as the stream address on the OS camera card.
03

Configure Stream Settings

Optimize the video stream for AgenticEye's AI processing.

  1. Go to Device Settings → Display → Encode (or Device Settings → Camera → Video)
  2. Configure the main stream:
Recommended Main Stream Settings Resolution: 3840x2160 (4K) or 2560x1440 (2K) Frame Rate: 15 fps (recommended for AI processing) Bitrate: 4096-8192 Kbps Encoding: H.264 (recommended for compatibility) I-Frame Interval: 2x frame rate (e.g., 30 for 15fps)
Sub Stream Settings (Low Bandwidth) Resolution: 640x480 or 896x512 Frame Rate: 10 fps Bitrate: 512-1024 Kbps Encoding: H.264
4K cameras: The RLC-810A outputs 4K (8MP) by default. If your network bandwidth is limited, reduce to 2K (2560x1440) or 1080p. AgenticEye's AI detection works well at 1080p and above for most use cases.
04

Add Camera to AgenticEye via RTSP

Register the Reolink camera in the AgenticEye OS with the RTSP URL.

  1. Open the AgenticEye OS and go to Cameras → + Add camera
  2. Set Connection type: RTSP and pick the barn the camera watches
  3. Enter the camera details:
AgenticEye OS — camera card Name: Backyard-Reolink-810A Brand: Reolink Connection Type: RTSP Barn: House 3 Capabilities: count, weight, mortality, behavior Stream address: rtsp://admin:[email protected]:554/h264Preview_01_main

Click Save, then press 🧪 Test event on the camera card — it turns Online when the first detection arrives.

05

FTP Snapshot Upload Setup

Configure FTP to send motion-triggered or scheduled snapshots to AgenticEye. This is particularly useful for battery-powered Reolink cameras that do not support RTSP.

  1. In the camera's web interface, go to Device Settings → Network → Advanced → FTP
  2. Enable FTP and configure the server details:
FTP Server Configuration FTP Server: ingest.agenticeye.com Port: 21 Remote Directory: /cameras/reolink-backyard-01/ Mode: Passive
  1. Click Test to verify the FTP connection
  2. Go to Device Settings → Alarm → Motion Detection
  3. Enable motion detection
  4. Under Actions, check FTP Upload
  5. Set the upload to include Snapshots (not video, unless bandwidth allows)
Scheduled FTP Upload (via Reolink app) # For continuous monitoring without motion triggers: # Use the Reolink app → Device Settings → Surveillance # → Schedule → FTP Upload # Set to "All Day" with snapshot interval of 5-10 seconds Schedule Type: All Day Upload Content: Snapshot Interval: 5 seconds
FTP credentials: the FTP receiver runs on the AgenticEye edge box on your network — ask your onboarding contact for its address and credentials, and set Connection type: FTP / image push on the OS camera card. Each camera should use a unique upload directory for proper identification.
06

RLN NVR Multi-Channel Setup

For Reolink RLN series NVRs (RLN8-410, RLN16-410, etc.), connect individual camera channels through the NVR's RTSP endpoint.

RLN NVR Channel URLs # Channel 1 — main stream rtsp://admin:[email protected]:554/h264Preview_01_main # Channel 2 — main stream rtsp://admin:[email protected]:554/h264Preview_02_main # Channel 3 — sub stream (lower bandwidth) rtsp://admin:[email protected]:554/h264Preview_03_sub # Channel 8 — main stream rtsp://admin:[email protected]:554/h264Preview_08_main

Add each channel as a separate camera in AgenticEye. The NVR's admin credentials apply to all channels. Channel numbering starts at 01 and corresponds to the PoE port on the NVR.

Direct vs. NVR connection: If both the camera and NVR are on the same network, you can connect to either the camera directly or through the NVR. Direct connection provides a dedicated stream, while NVR connection uses the NVR's processing capacity. For large deployments, direct camera connections distribute the load better.
07

Cloud API Option (Advanced)

For cameras behind NAT without port forwarding capability, Reolink's cloud API is an alternative path: the edge box is linked to the Reolink account and pulls the streams from the cloud.

  1. Ensure your Reolink camera is linked to a Reolink cloud account via the Reolink app
  2. In AgenticEye, go to Cameras → + Add camera
  3. Set Connection type: Vendor cloud and vendor Reolink
  4. Share the Reolink cloud credentials with your AgenticEye onboarding contact — the edge box is linked to the account by our team
  5. Register one camera card per Reolink device, each with its own source key
Cloud limitations: Cloud API connections may have higher latency than direct RTSP and are subject to Reolink's cloud service availability. Snapshot polling intervals are limited to 10+ seconds. For real-time AI monitoring, direct RTSP is strongly recommended whenever possible.
Troubleshooting

Common Issues & Fixes

⚠ ONVIF Port Different from Default

The edge box cannot reach the Reolink camera over ONVIF, even though ONVIF is enabled.

Fix: Reolink uses port 8000 for ONVIF, not the standard port 80. Paste the service URL with :8000 as the stream address on the OS camera card. http://[ip]:8000/onvif/device_service. Some models may use port 8585 — check under Device Settings → Network → Advanced → Port Settings.

⚠ Firmware Does Not Support RTSP

The camera does not respond on port 554 or there is no RTSP option in the settings.

Fix: Update to the latest firmware via the Reolink app (Device Settings → System → Firmware Update) or download manually from reolink.com/firmware. RTSP was added to many Reolink models in firmware updates during 2020-2021. Battery-powered models (Argus, Go series) generally do not support RTSP — use FTP snapshot upload instead.

⚠ RTSP Stream Connects but No Video

ffprobe or AgenticEye connects successfully but displays a black screen or no frames are received.

Fix: Try switching the RTSP transport from UDP to TCP in AgenticEye camera settings. Also try the sub stream URL (h264Preview_01_sub) to rule out bandwidth issues. If using H.265 encoding on the camera, verify your AgenticEye agent supports HEVC decoding, or switch the camera to H.264 encoding.

⚠ Authentication Failed on RTSP

The RTSP connection returns a 401 error despite using the correct admin password.

Fix: Reolink passwords are case-sensitive. Verify the password matches exactly (no trailing spaces). If the password contains special characters (@ : / ?), they may need URL encoding in the RTSP URL. For example, @ becomes %40. Alternatively, set a simpler password that avoids URL-sensitive characters for the RTSP connection.

⚠ FTP Upload Intermittent or Failing

The camera successfully tests FTP but snapshots arrive sporadically or stop after a while.

Fix: Ensure FTP mode is set to Passive (PASV). Check that the camera has a reliable network connection (WiFi cameras may drop FTP uploads during high network traffic). Verify the remote directory exists and the FTP user has write permissions. Some Reolink firmware versions have FTP stability issues — update to the latest firmware.

⚠ Dual Lens Camera Shows Wrong View

For dual-lens models (e.g., Reolink Duo), the RTSP stream shows only one lens or a stitched view.

Fix: Dual-lens Reolink cameras typically expose each lens as a separate channel. Try channel 01 for the first lens and channel 02 for the second: rtsp://admin:pass@ip:554/h264Preview_01_main and rtsp://admin:pass@ip:554/h264Preview_02_main. Add each lens as a separate camera in AgenticEye for independent AI analysis.

What happens after the camera is registered

In the AgenticEye OS, open Cameras → + Add camera, enter the stream address above, pick the barn and tick the capabilities the camera should provide (counting, weighing, mortality, behavior). The OS assigns the camera a source key. The AgenticEye edge box on the farm network reads the stream and pushes every detection to the OS with that key — so each camera card shows a live heartbeat, its last detection, 24h/7d counts and its calibration against the scale. Press 🧪 Test event on the card to confirm the path end to end; a camera silent for 6 hours raises an alert.

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